At Sharif Dates, we take great pride in the quality and freshness of our dates.
However, if you are not satisfied with your order, please review our policy below.

1. Return & Refund Eligibility

Since dates are a perishable food item, we generally do not accept returns once the product has been delivered.

However, refunds or replacements may be issued in the following cases:

– You received the wrong product
– The product was damaged during transit
– You received an incomplete order
– You received a defective product (stale/spoiled)

2. Timeframe for Claims

You must notify us within 48 hours of receiving your order.
We will not be able to process claims reported after this period.

3. How to Request a Refund/Replacement

• Email us at shariftradingco9999@gmail.com or WhatsApp at +91 99798 61761

• Include your order number and clear photos of:

  • the outer packaging

  • the product

  • the shipping label

Our team will review your request within 2 working days and contact you.

4. Refund Process

• Approved refunds will be processed to your original payment method within 7 working days.

• For COD orders, refunds will be made via bank transfer or UPI.

5. Non-Refundable Situations

• Orders with incorrect shipping addresses provided by the customer

• Unclaimed shipments (if customer not available at delivery)

• Minor packaging damage that does not affect product quality

• Delay in delivery due to courier issues beyond our control

• Taste preference or personal dislike

6. Cancellations

• You can cancel your order before it is shipped by contacting us.

• Once the order is dispatched, it cannot be cancelled.

7. Contact Us

If you have any questions about returns or refunds:

Sharif Trading Co.
Email: shariftradingco9999@gmail.com
Phone: +91 99798 61761
Website: www.sharifdates.in